FAQ - Frequently Asked Questions
Are The Nordic Lab's products free from harmful ingredients like parabens, microplastics, silicones, and mineral oils?
Yes, all our products are completely free from parabens, silicones, mineral oils, microplastics, PEGs, chemical UV filters, synthetic fragrances, artificial colorants, and other potentially harmful ingredients.
Where is my order? Has it shipped yet?
We typically fulfill and ship orders within 5-12 business days if all items are in stock. Once dispatched, tracking details are sent via email or SMS. If you haven't received this, please contact us.
Why is my order delayed?
If your order was placed with DHL, Postnord, FedEx, or UPS, it shouldn't be delayed. For issues, contact them directly.
Track a Letter
95% of our packages arrive on time. However, our Tracked Letter service via Deutsche Post may encounter local post issues beyond our control. Contact us if any shipping problems arise.
What payment options are offered, and are they secure?
We accept safe payments via Apple Pay, PayPal, Visa, Mastercard, Google Pay, iDeal, and American Express (debit/credit). All transactions are securely processed through trusted partners.
My delivery attempt failed. What should I do?
Failed deliveries may redirect to the nearest service point. Contact your local carrier for pickup details. Track your package via a universal tracking site or local postal website for additional info.
How do I track my package?
Use your tracking number on sites like ParcelsApp or your local post's website for detailed tracking.
When will my order arrive?
We aim for prompt delivery, usually within days. For updates, contact us.
How do I return a product?
Use the return form included with your package. If lost, send your return with your name, order number, and reason to:
The Nordic Lab Health AB412 78 Gothenburg
Where are your products made?
Proudly made with quality in Latvia, Northern Europe.
Missing order/shipping confirmation?
Check your spam folder. Order confirmations arrive promptly; shipping confirmations may follow within 1-2 days.
Do you ship globally?
Yes, with possible additional fees and customer responsibility for customs.
Color accuracy?
Website colors may vary due to monitor settings.
International shipping?
We ship worldwide with DHL, Postnord, FedEx, and UPS.
More questions?
Email us at info@thenordiclab.com for assistance!